FAQ: Questions & Answers

No, you can also place an order as a guest. But there are some advantages if you have an account with us:

What to do if I forget my password?

Click on "Forgot password?" on the login page and you will be redirected to a page where you can create a new password.

What happens if I entered the wrong email address?

Please contact us so that we can change your email address. We can change your email address, your name, and your address, but we cannot change your order.

Which payment methods are accepted?

We accept all common onesCredit cards(VISA, Mastercard, AMEX)PayPal-Payments. You can also viaBank transferspay.

How secure is my online order?

When you shop online with your credit card, all your data is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to the network of our credit card provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How can I change or cancel my order?

We reserve the right to accept or reject the order or part of it at our discretion at any time after receiving the order, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.

>> Please note that already packed or shipped orders cannot be cancelled.

Can I change my delivery address after placing the order?

Please note that your delivery address cannot be changed after your order has been processed or shipped. Please update your delivery address to your residential address instead of your business address, as we do not know how long the customs department of the destination will hold the package in the queue.

When does my order arrive?

The delivery time is based on the shipping option you have chosen. Once the order is shipped, we will send your tracking information by email the next day, as tracking information is usually available 72 hours after the order is shipped. We are not responsible for delays caused by the customs department in your country.

How can I track my order?

We will send your tracking information by email once your order has been shipped. Normally, you will receive the tracking number one day after we have shipped your order.

You can place your orderheretrack.

What do I do if I have missing items in my order?

If anything is missing, please contact us immediately.

When will my order be processed?

All orders will be handled and shipped from our warehouse in a timely manner. Please allow additional time for your order to be processed during holidays and sales season.

We process orders between Monday and Friday. Orders will be processed within 2-3 working days from the order date and shipped on the next day after the processing day. Please note that we do not ship on weekends.

Please contact us if you have not received a tracking confirmation after 5 working days from the day you completed your payment.

How can I return an item?

If you are dissatisfied with our article, you can return it. Please clickhier and see the return policy.