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Refund policy

At Dämmerlicht we strive to ensure our customers are 100% satisfied. If you have any questions or problems about our shipping or product, please send us an email, our team will help you immediately.

 

A NOTICE:

  • If possible, please take a video while opening your packages/packages.
  • Complaints about defects/damage/missing items/wrong items without proof will not be prioritized.
  • We always check the products before sending them out.

cancel order

All orders can be canceled until dispatch. If your order has been paid for and you need to change or cancel it, you must contact us within 30 minutes. Once the packing and shipping process has started, it cannot be canceled.

 

exchange

 

14 days from delivery date in new condition with no visible wear. If for any reason you are not satisfied with the order you receive, please contact us. Buyer must pay return shipping if not covered by our warranty against manufacturer defects and the exchange is not due to our error.

PLEASE NOTE:This warranty covers manufacturing defects only and does not include:

  1. Damage due to accident
  2. Improper care
  3. Normal wear and tear
  4. Degradation of colors and materials through exposure to sunlight

Returns/exchanges on water contact products are not accepted. Dämmerlicht reserves the right to refuse to refund any item that does not comply with these conditions of sale.

Additionally, to be eligible for a return, your item must be unused and in the same condition as you received it (in the original packaging).

 

Returns

 

You can get a refund if:

  • You are not satisfied with your order: you have your Dämmerlicht Purchased products in the last 14 days and would like to return them. We will process the refund as soon as possible after we receive the items from you.
  • The product you purchased is completely non-functional.
  • You have not received your product within 60 business days or 90 business days (South America).

Once your return is received and inspected, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund. If you are approved, we will process your refund and automatically apply the credit limit to your credit card or original payment method after verification.

Late or missing refunds (if applicable)

If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receipt of the return or cancellation request. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be officially posted. Next, contact your bank. Due to factors beyond our control (bank processing times, etc.), it often takes some processing time for a refund to reflect in your account. If you have done all of this and still have not received your refund after 10 working days of issuance, please contact us at customer@dammerlicht.de


Shipping costs/relisting fee

If you have any problems with customer service, please first contact customer@dammerlicht.de by email. For more information, please email us with your order number.

Buyer bears the return shipping costs: If there is no problem with the product quality due to the customer's personal reasons, such as: E.g.: dislike / choose wrong color / choose wrong size...
Dämmerlicht bears the costs of the return: If the product is defective/damaged/missing item/wrong item
We do not charge a relisting fee.